Sales And Refund Policy

Effective Date: January 1,  2025

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Thank you for shopping with PETO INC. We are committed to providing high-quality products and excellent customer service. Please review our Sales and Refund Policy carefully before making a purchase. By purchasing from PETO INC, you agree to the terms outlined below.

1. SALES POLICY

1.1 Order Acceptance and Cancellation
PETO INC reserves the right to accept or reject any order for any reason. If we cancel an order, we will notify you and issue a full refund.
Once an order has been placed and processed, it cannot be modified. Please review your order carefully before confirming.

1.2 Pricing and Payment
All prices are listed in [Currency] and are subject to change without prior notice.
PETO INC accepts payments through approved payment methods listed at checkout.
Sales tax or other applicable fees may be added based on your location.

1.3 Shipping and Delivery
Shipping costs and estimated delivery times will be displayed at checkout.
PETO INC is not responsible for shipping delays caused by carriers or external factors beyond our control.
Risk of loss passes to you upon delivery of the product.

2. REFUND POLICY

2.1 Return Eligibility
To be eligible for a return, the following conditions must be met:
The product must be returned within 15 days from the date of delivery.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required.
Certain items, such as personalized or final sale items, are non-refundable.

2.2 Refund Process
To initiate a return, contact our Customer Support at Contact@PETO.love.
Upon approval, you will receive return instructions. PETO INC is not responsible for return shipping costs unless the return is due to a defect or error on our part.
Once we receive and inspect the returned product, we will process your refund within 15 business days.
Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

2.3 Exchanges
PETO INC does not offer direct exchanges. If you need a different item, please return the original product and place a new order.

3. WARRANTY AND SUPPORT

PETO INC products may come with a limited warranty. Please refer to the product’s warranty details for more information.
If you experience any issues, please contact our Customer Support at Contact@PETO.love.

4. CHANGES TO THIS POLICY

PETO INC reserves the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For any questions, please contact us at:


PETO INC
Address: 3163 Independence Drive, Livermore, CA 94550
Email: Contact@PETO.love